Gamestop Reviews [Apr,2026]: Is It Good for Small Businesses?

Numerous customers report significant problems with GameStop's shipping and delivery, including delays, lost packages, and items being shipped to the wrong addresses. Many reviewers specifically mention the advertised 1-3 day shipping being inaccurate, with some waiting weeks for their orders, as exemplified by one user stating, "Instead of 1-3 days, it became a week."

Many reviewers express dissatisfaction with GameStop's customer service, citing unhelpful representatives, language barriers, and difficulty resolving issues. Some customers report being transferred multiple times without resolution, while others claim customer service representatives are rude and dismissive, as one reviewer noted, "Horrible customer service...they were rude and very broken English and would only repeat the same answer every time."

Several customers report receiving defective or damaged refurbished products from GameStop, including consoles and games. These issues range from consoles failing shortly after purchase to games arriving in used condition despite being sold as new, as illustrated by a customer who "Purchased a refurbished PS5...immediately noticed unit was defective."

Customers frequently complain about GameStop's website and online ordering system, citing bugs, inaccurate product information, and difficulties with order cancellation. Some reviewers also mention problems with applying rewards points and accessing their pro accounts, with one customer stating, "The gamestop website is a pretty shit website to use...filled with bugs."

Several reviewers report issues related to the GameStop Pro membership, including difficulties accessing accounts, applying rewards points, and receiving promised benefits. Some customers also express frustration with aggressive upselling tactics related to the Pro membership, as one reviewer mentioned being "aggressively pushed the Pro Membership even after I said no."

A small number of reviewers praise the in-store experience at specific GameStop locations, highlighting helpful employees and positive customer service interactions. These positive experiences, however, are overshadowed by the more prevalent negative feedback regarding online orders and overall company policies, as one reviewer noted, "Outstanding customer service by the great folks in this location."

Some reviewers express concerns about GameStop's pricing, accusing the company of price gouging and exploiting customers, particularly on trading card games (TCG). They claim that GameStop has become more expensive than other outlets and is worse than scalpers, as one reviewer stated, "They are the most money hungry company out there!!"